Reservations
Reservations are subject to availability and are confirmed once we have accepted your booking enquiry. Please provide accurate contact details, arrival and departure dates, and the number of guests when making an enquiry.
GUEST INFORMATION
Terms and conditions.
A few clear details help every guest enjoy a smooth, comfortable stay at The Stonehouse Shangri-La B&B.
Rates and payment
Current rates are supplied with your booking confirmation and may vary according to the room selected, dates, group size, length of stay, and requested services. Any payment arrangements or deposit requirements will be clearly confirmed with you before your reservation is finalised.
Changes and cancellations
If your plans change, please let us know as soon as possible. Cancellation and amendment arrangements will be confirmed for your specific booking, particularly where rooms, meals, or group services have been reserved specially for you.
Check-in and check-out
We will share check-in and check-out arrangements before your arrival. Please contact us in advance if you expect to arrive outside the agreed time so that we can do our best to welcome you comfortably.
Guest care
We ask all guests to treat the property, its surroundings, and fellow guests with consideration. Parents and guardians remain responsible for children in their care throughout the stay.
Meals and dietary needs
Please let us know about dietary requirements and allergies when you enquire. We will always aim to accommodate requests where possible, but advance notice is important for a thoughtful and safe experience.
Liability
Guests are responsible for their personal belongings and vehicles during their stay. The Stonehouse cannot accept responsibility for loss, damage, injury, or disruption beyond our reasonable control.
Questions before you reserve?
We are happy to clarify booking details and help you plan your Chimanimani stay with confidence.
CONTACT THE STONEHOUSE